Frequently asked questions.

No. You can book as a guest.

Up to 180 days ahead online. For airport rides, 12 hours or more is recommended, and areas +$25 and above need 24 hours. Shorter-notice requests are confirmed if a driver is available.

Yes. We take rides around the clock, subject to availability and confirmation.

Yes. Add the passenger's name and Canadian or US mobile and we'll text them their pickup, driver and arrival updates, and any pickup time change or cancellation. Payment, receipts and your booking link stay with you.

Add it to your booking notes. We'll try, but it isn't guaranteed.

Add your flight number and its scheduled arrival, then choose how long after landing you'll be ready: we suggest 30 minutes for domestic carry-on only, 45 with checked bags and 60 for international. That becomes your confirmed pickup time. Waiting starts then, or when your driver arrives if that's later, not when you land.

Upstairs on the Departures level, near U.S. Departures. Your booking page shows where to meet. With Extra Care, your driver meets you in the public arrivals area after baggage and customs. Airport Pickup Guide

Your confirmed pickup moves later at no charge. If the delay is more than 6 hours or into the next day, we re-confirm your ride. If we can't make the new time, you choose a free reschedule or a full refund.

If the airline cancels your flight, choose a free reschedule or a full refund. You don't need to know your new travel date first.

Yes. A live tracking link arrives once your driver is on the way, along with their vehicle and plate details.

No. It covers eligible Comfort and Extra Care pickups from an address, such as an Airport Drop-off. The guarantee

A pre-booked private Essential ride between a Base-area address and Halifax Stanfield: $60 before HST, or $55 with the $5 Pay Online saving. Other areas add a zone charge, shown before you book.

Essential ($60) is a private, pre-booked ride with 5 minutes of included waiting. Comfort ($70) includes 10 minutes of waiting, the on-time pickup guarantee on eligible pickups, charging, water and a snack, your choice of a quiet ride or conversation, and door-to-door luggage help on request. Extra Care ($119.99) includes luggage help from your door through check-in, or from arrivals to your door, and everything in Comfort. Base-area fares, before HST. Pricing & Services

Airport fares are for the Base area. Other communities add a zone charge, from +$10 to +$80, based on your address. You see it as soon as you enter your address, and communities not listed are priced by quote. Service Areas

Fares are shown before HST. Your exact total, with tax, appears before you confirm.

Yes. Book both rides of an airport round trip together and save $10, $5 off each ride. A long-distance round trip saves $20, with up to 6 months between rides. Before HST, and on top of the Pay Online saving.

Not for traffic, a longer drive or a route we choose. It changes only if you ask for a change, such as an extra stop or a new destination, if waiting goes beyond your included time, or if your passengers or luggage change and need a different vehicle.

No surge or holiday pricing. Long-distance rides that start between 11 PM and 6 AM add $10.

Pay Online and save $5: add a card or, where offered, Apple Pay. Nothing is charged when you book. Or choose Pay in the Vehicle: no card needed, and you pay by tap, debit or credit, without the $5 saving.

Pay Online saves your card securely; nothing is charged when you book. The fare is charged 10 minutes after your ride begins. Or pay by tap, debit or credit in the vehicle.

Yes, with Pay Online on a one-way ride, when your device and browser support it. It works like a card: the same $5 saving, and nothing is charged when you book. Round trips use a card.

Your driver can take payment in the vehicle instead, and you keep the $5 Pay Online saving.

Cash isn't a regular payment option. You can pay by tap, debit or credit.

Tipping is optional. There's no tip screen when you book.

After your ride, by text and email.

Tell us your passengers and bags when you book, and Rido matches the vehicle to your party and luggage. Vehicles & Luggage

A sedan or SUV takes up to 4 passengers at no extra charge. Groups of 5 or 6, or a lot of luggage, need a van (+$20), and larger groups need two vehicles, with a second fare. Fares are per ride, not per person.

Yes. Add it as a special item when you book so we can check the fit; there's no sports-equipment fee. Your booking is confirmed once we've checked. If it needs a bigger vehicle that changes the fare, you approve the new fare first, and if we can't carry it safely, nothing is charged.

No. Please bring any car seat your child needs. Passengers under 18 travel with an adult.

Service animals are welcome. Other pets need to stay in a secure carrier for the whole ride; please mention them when you book.

Essential includes 5 minutes and Comfort and Extra Care include 10, starting at your pickup time, or when your driver arrives if that's later. If your driver is early, the time before your pickup time isn't waiting. After the included minutes it's $1 per full minute, and totals under $5 are waived.

We'll text and call you. If you tell us you're on your way, we'll wait a little longer. Otherwise the driver may leave after 15 minutes (Essential) or 20 minutes (Comfort and Extra Care), and a no-show charge of 50% of the fare applies.

No. Smoking, vaping and cannabis aren't allowed in the vehicle.

Contact us. We keep found items for up to 30 days. Collecting them is free, and so is delivery within the Base area.

Call or text us with your booking reference, or contact us. The secure link in your confirmation shows your booking. You'll hear about any fee before anything changes.

Airport rides are free to cancel 12 or more hours before pickup, 25% from 2 to 12 hours, and 50% under 2 hours or for a no-show. Long-distance rides are free 24 or more hours before. Full details

Yes. It's free with 2 or more hours' notice for airport rides, or 12 or more for long-distance, if the new time is available. With less notice, if we can make it, it's 25% of the fare.

You have 10 minutes after confirmation to fix or cancel an obvious mistake, like a wrong date, time or address, at no charge.

We start refunds within 1 business day, back to your original payment method. Your bank may take longer to post it.

It's priced by route, from $59.99 for Essential and $69.99 for Comfort, before HST. You see your exact fare before you confirm. Long-Distance

Book 4+ hours ahead. With less notice, your booking is a request. We confirm it if a driver is available.

Not at the moment. Long-distance rides start and end in Nova Scotia.

Luggage help from your door through check-in, or from arrivals to your door, with airport parking included. It also includes everything in Comfort, with 10 minutes of free waiting. The first 30 minutes in the terminal are included, then $8 per started 15 minutes. It's for airport rides only and doesn't include lifting, mobility transfers, medical or personal care.