Plans change. Here's how it works.
What it costs to change or cancel, when it's free, and how refunds work.
Cancellation charges.
A percentage of your booked transportation fare, after any discounts. Add-ons you didn't receive aren't charged, or are refunded. If we already paid a supplier for one and can't get that money back, we may keep only that actual cost.
Airport rides
- 12 hours or more
- Free
- 2 to under 12 hours
- 25%
- Under 2 hours
- 50%
- No-show
- 50%
Long-distance rides
- 24 hours or more
- Free
- 12 to under 24 hours
- 25%
- Under 12 hours
- 50%
- No-show
- 50%
Second vehicle, for large groups
- 12 hours or more
- Free
- Under 12 hours
- 25%
- No-show
- 50%
Removing only the second vehicle applies the charge to that vehicle alone.
Rescheduling.
- Airport rides
- Free with 2 or more hours' notice, if the new time is available. With less notice, if we can make it, 25% of the fare.
- Long-distance rides
- Free with 12 or more hours' notice, if the new time is available. With less notice, if we can make it, 25% of the fare.
- New time not available?
- Keep your original booking, or cancel under the normal schedule.
- Changing more than the time?
- A new address, service, passenger count or bags may change the price. You'll see the new price before you accept. If it's lower, you pay less.
No charge when…
- You fix a mistake within 10 minutesA wrong date, time or address, right after you confirm.
- You booked twice by accidentTell us promptly and we'll cancel the duplicate.
- The airline cancels your flightChoose a free reschedule or a full refund.
- Roads or weather aren't safeIf we decide the trip can't be driven safely: free reschedule or full refund.
- We have to cancelA full refund, and help rebooking where we can.
Other situations.
- Flight delays
- Your airport pickup moves later at no charge. Delays of more than 6 hours or into the next day are re-confirmed. Pickup Guide
- Round trips
- Cancel one ride before either has happened and the other returns to its one-way price. Rescheduling keeps your discount.
- Changes after your driver sets off
- A new pickup address may not be possible once your driver is on the way. We'll tell you what we can do.
- Refunds
- Started within 1 business day, to your original payment method. Your bank may take longer to post it.
How to change a booking.
Call or text us with your booking reference. The secure link in your confirmation email shows your booking. You'll hear about any fee or price change before anything changes.
Ready when you are.
Book your ride